Privacy Policy

Effective Date:

At Organiccandleix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our energy saving consultation services.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information such as name, email address, phone number, and mailing address
  • Property information relevant to energy consultations
  • Utility bill data when provided for analysis
  • Communication preferences and feedback
  • Any other information you choose to provide when contacting us

We also automatically collect certain information when you visit our website:

  • Device information including IP address, browser type, operating system
  • Usage data such as pages visited, time spent on pages, and navigation patterns
  • Location data based on your IP address or device settings
  • Cookies and similar tracking technologies as described in our Cookies Policy

How We Use Your Information

We use the information we collect to:

  • Provide energy saving consultation services tailored to your needs
  • Communicate with you about appointments, reports, and follow-up services
  • Analyze energy consumption patterns and provide recommendations
  • Improve our services and develop new offerings
  • Send you information about energy efficiency tips and industry updates with your consent
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you and provide requested services
  • Legitimate Interests: To improve our services, analyze usage patterns, and ensure website security
  • Consent: When you have provided explicit consent for specific processing activities such as marketing communications
  • Legal Obligations: To comply with applicable laws and regulatory requirements
  • Vital Interests: To protect your safety or the safety of others in emergency situations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business, such as data analysis tools or scheduling platforms, under strict confidentiality agreements
  • With business partners who provide services on our behalf, including payment processors and customer support services
  • When required by law, court order, or government regulation, or to respond to legal process
  • To protect our legal rights, property, or safety, or that of our clients or others
  • With your explicit consent for specific purposes
  • In connection with a business transfer, merger, acquisition, or sale of assets, with notice to affected users
  • With law enforcement or government agencies when legally required or to prevent harm

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data with access controls and authentication
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and confidentiality
  • Limited access to personal information on a need-to-know basis
  • Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. While we strive to protect your information, you acknowledge that you provide information at your own risk.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Right to Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Object: Object to processing of your personal information for certain purposes
  • Right to Restrict Processing: Request limitation of how we process your information
  • Opt-Out Rights: Opt out of marketing communications and certain tracking technologies
  • Right to Withdraw Consent: Withdraw consent where we rely on consent to process your data
  • Right to Non-Discrimination: Exercise your privacy rights without discrimination

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within a reasonable timeframe as required by applicable law.

International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, including:

  • Using standard contractual clauses approved by relevant data protection authorities
  • Transferring data only to countries with adequate data protection laws
  • Implementing additional security measures as necessary

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

  • Active Services: We retain information while you maintain an active relationship with us
  • Legal Requirements: We may retain information as required by applicable laws, regulations, or legal proceedings
  • Business Purposes: We may retain information for legitimate business purposes such as record-keeping and dispute resolution
  • Deletion Requests: Upon request, we will delete your information unless retention is required by law

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 18, please contact us immediately using the contact information provided below.

Third-Party Services

Our website and services may integrate with third-party services that collect and process information. These services include:

  • Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as page views, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
  • Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track actions taken on our website after clicking on our ads.
  • Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is based on your previous visits to our website.
  • Google Maps API: If we use Google Maps on our website, Google may collect information including your IP address and location data. This information is used to provide map functionality and improve location services.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data:

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

  • Essential website functionality and security
  • Analytics and website performance improvement
  • Advertising and remarketing campaigns
  • Personalization of your experience

You can control cookie settings through your browser preferences or our cookie consent banner. For detailed information about the cookies we use, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Effective Date" at the top of this policy
  • Post the updated policy on this page
  • Notify you of material changes by email or prominent notice on our website
  • Obtain your consent when required by applicable law

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or wish to exercise your privacy rights regarding this Privacy Policy or our privacy practices, please contact us at:

Organiccandleix
2305 Badger Dr #A
Waukesha, WI 53188
United States
Email: help-deskY3mxs9K1m
Phone: +1 (262) 549-9337