Return Policy

Effective Date:

At Organiccandleix, we are committed to delivering high-quality energy saving consultation services. This Return Policy outlines our approach to service satisfaction, cancellations, and refunds for our consultation services. This policy complies with applicable consumer protection laws in the United States, including Federal Trade Commission regulations and Wisconsin state law.

Return Period

Due to the nature of consultation services, returns and refunds are handled on a case-by-case basis. However, the following timeframes apply:

  • Pre-Service Cancellation: You may cancel and receive a full refund if cancellation occurs more than 48 hours before the scheduled service date
  • Post-Service Refund Requests: Refund requests must be submitted within 7 days of receiving your consultation report or completion of services
  • Service Quality Issues: Complaints regarding service quality must be reported within 30 days of service completion

Refunds requested outside these timeframes will be evaluated on a case-by-case basis, but approval is not guaranteed.

Conditions for Return

To be eligible for a refund or return, the following conditions must be met:

  • The service must be cancelled within the specified timeframes outlined above
  • You must provide a valid reason for cancellation or refund request
  • For post-service refunds, you must demonstrate that the service did not meet the agreed-upon standards or specifications
  • You must not have already utilized the full scope of the consultation services, including review of the final report
  • The refund request must be submitted in writing via email or through our contact form
  • You must provide proof of payment and service details, including invoice number and service date

Services that have been fully completed and delivered are generally not eligible for full refunds, though partial refunds may be considered if service quality issues are demonstrated.

Return Shipping Costs

As we provide consultation services rather than physical products, there are typically no shipping costs associated with returns. However, the following applies:

  • No Physical Products: Our services do not involve shipping physical products, so there are no return shipping costs
  • Cancellation Fees: Cancellations made less than 48 hours before the scheduled appointment may incur cancellation fees as outlined in our Cancellation Policy
  • Third-Party Fees: Any fees paid directly to third parties (such as property inspectors or equipment rental) are non-refundable and cannot be returned
  • Travel Expenses: If travel expenses were included in your service fee, these may be deducted from refunds if services have been partially rendered

Return Process

To request a return or refund, please follow these steps:

  1. Contact Us: Reach out to us via phone at +1 (262) 549-9337 or email at help-deskY3mxs9K1m within the specified return period
  2. Provide Information: Include the following information in your request:
    • Your full name and contact information
    • Service date and type of consultation received
    • Invoice or receipt number
    • Reason for the return or refund request
    • Any supporting documentation or evidence
  3. Review Period: We will review your request within 5 business days and may contact you for additional information
  4. Resolution: We will notify you of our decision regarding your refund request
  5. Refund Processing: If approved, refunds will be processed within 10 business days to the original payment method used

Please note that the review process may take longer during peak periods or for complex cases requiring detailed evaluation.

Service Guarantee

We stand behind the quality of our work. If you are not satisfied with our consultation services, we will work with you to address your concerns and ensure you receive the value you expect from our expertise.

Cancellation Policy

You may cancel a scheduled consultation or audit according to the following terms:

  • More than 48 hours before appointment: Full refund of any deposits or prepayments, no cancellation fees
  • 24-48 hours before appointment: 50% refund of deposits or prepayments, 50% cancellation fee applies
  • Less than 24 hours before appointment: No refund of deposits or prepayments, but we may offer to reschedule at our discretion without additional fees
  • No-show: If you fail to appear for a scheduled appointment without prior notice, no refund will be provided

To cancel an appointment, please contact us by phone or email as soon as possible. Cancellation requests must be received during business hours (Monday-Friday, 9:00 AM - 5:00 PM Central Time) to be processed on the same day.

Refund Procedure

Refunds for consultation services are handled according to the following procedures:

Pre-Service Refunds

  • Full refunds are available if cancellation occurs more than 48 hours before the scheduled service date
  • Partial refunds (50%) are available for cancellations 24-48 hours before the service date
  • No refunds are available for cancellations less than 24 hours before the service date, unless due to documented emergency circumstances

Post-Service Refunds

Due to the nature of consultation services, post-service refunds are evaluated based on specific circumstances:

  • Service Not Rendered: If services were paid for but not delivered, you are entitled to a full refund
  • Service Quality Issues: If services did not meet the agreed-upon standards or specifications, partial or full refunds may be provided based on the extent of the deficiency
  • Completed Services: Once an audit or consultation has been fully completed and the final report delivered, refunds are generally not available as the service has been rendered
  • Mitigation Efforts: Before processing a refund, we may offer to remedy service quality issues through revisions, additional consultation, or other corrective measures

Refund Processing Time

  • Refund requests are reviewed within 5 business days of receipt
  • Approved refunds are processed within 10 business days
  • Refunds are issued to the original payment method used for the transaction
  • Processing times may vary depending on your financial institution

Partial Refunds

In certain circumstances, partial refunds may be offered:

  • Services partially completed but not delivered in full
  • Service quality issues that affect only a portion of the delivered services
  • Client cancellation after partial service delivery
  • Agreement between parties for partial refund as resolution to a dispute

Satisfaction Guarantee

If you are not satisfied with the quality of our consultation or audit report, we offer the following options:

  • Additional clarification or explanation of our findings
  • Follow-up consultation to address specific concerns
  • Partial refund if we failed to deliver agreed-upon services
  • Revision of report if errors or omissions are identified

Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

  • Completed Services: Services that have been fully completed and the final report delivered
  • Third-Party Fees: Fees paid directly to third parties (inspectors, equipment providers, etc.) that we cannot recover
  • Expenses Incurred: Out-of-pocket expenses incurred on your behalf that cannot be recovered
  • Consultation Time: Consultation time already spent on your project, including analysis and report preparation
  • No-Show Appointments: Missed appointments without proper cancellation notice (24+ hours)
  • Late Cancellations: Cancellations made less than 24 hours before scheduled appointment (unless due to documented emergency)
  • Client-Requested Changes: Additional work or revisions requested after service completion that were not part of the original agreement
  • Unforeseen Circumstances: Situations beyond our control, such as extreme weather preventing site visits, provided we offer reasonable alternatives

Exceptions may be made at our discretion for documented emergencies or other compelling circumstances.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws in the United States, including:

  • Federal Trade Commission (FTC) Regulations: Our policy adheres to FTC guidelines regarding consumer rights and fair business practices
  • Wisconsin Consumer Protection Laws: As a Wisconsin-based business, we comply with state consumer protection statutes
  • Right to Cancel: You have the right to cancel services before they are rendered, subject to the terms outlined in this policy
  • Truth in Advertising: We accurately represent our services and refund policies
  • Fair Business Practices: Our policies are designed to be fair and transparent

If you believe your consumer rights have been violated, you may file a complaint with:

  • Wisconsin Department of Agriculture, Trade and Consumer Protection
  • Federal Trade Commission (FTC)
  • Better Business Bureau (BBB)

We are committed to resolving disputes fairly and in accordance with applicable laws.

Dispute Resolution

If you are not satisfied with our response to your refund request, we encourage you to:

  1. Contact Us Again: Reach out to us to discuss the matter further and attempt to reach a mutually acceptable resolution
  2. Escalate Within Company: Request to speak with a supervisor or manager to review your case
  3. Documentation: Provide any additional documentation or evidence that supports your position

We are committed to finding a fair resolution for all parties. If we cannot resolve the dispute directly, you may:

  • File a complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection
  • Contact the Better Business Bureau to file a dispute
  • Seek resolution through small claims court if the amount in dispute qualifies
  • Pursue other legal remedies available under applicable law

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

For questions about our Return Policy, to request a refund, or to initiate a return, please contact us at:

Organiccandleix
2305 Badger Dr #A
Waukesha, WI 53188
United States
Email: help-deskY3mxs9K1m
Phone: +1 (262) 549-9337